Develop a people-centric Change Management plan, aligning AI with organisational values, culture, and real business benefits
Empower employees to focus on higher-value work — Position AI as a technology to augment, not replace, human capability
Engage, communicate, and educate stakeholders continuously from Day 1 — Show transparency, listen to employees, incorporate feedback, address concerns, and clearly explain the benefits for them (“What’s in it for me?”)
Appoint and support internal cross-functional champions
Deliver thoughtful, ongoing training and upskilling, to harness AI’s potential, optimise adoption, enhance capabilities and boost productivity and innovation
Continue seeking feedback and iterate, even beyond the initial implementation
Showcase early wins to reinforce momentum and build trust
